VoIP Services - Common Questions

Q: What is VoIP?

A: VoIP (or voice-over-IP) is a technology for transmitting telephone service over the internet.


Q: Why use VoIP?

A: The primary reasons for using VoIP versus conventional telephone service are cost and convenience. VoIP is significantly less expensive than typical telephone packages, especially long distance service - it is not uncommon to save 75% or more over traditional phone service. Also, one high speed Internet connection can serve for multiple phone lines. Other reasons to use VoIP service include better sound quality and more general features.


Q: Is VoIP difficult to learn to use?

A: No. You use your telephone as you normally would.


Q: Can I call any phone or just VoIP phones?

A: You can call any phone number in the world, whether it's local, long-distance, cell phone, international, fax, or other.


Q: Do I need a computer to use VoIP?

A: No, all you need is a high speed internet connection. An adapter (normally provided free of charge by the VoIP provider) connects the phone to a high-speed internet connection. A computer can be helpful to manage different features offered by the provider, however, it is not required.